Your information deserves the same care as every relationship we build.
This policy describes how Avenue Society and Avenue Property (together, “Avenue”, “we”, “us”, or “our”) manage personal information across our websites, property services, community membership, events, communications, and related interactions.
This policy is intended to be read with any collection notice presented when you provide personal information. If a notice and this policy differ, the more specific notice applies to that interaction.
The foundation
Our commitment
We aim to manage personal information openly, fairly, and responsibly. Where the Australian Privacy Principles apply, we handle personal information consistently with those principles and the Privacy Act 1988 (Cth).
“Personal information” generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is recorded or true.
What we may know
Information we collect
The personal information we collect depends on how you engage with Avenue and may include:
Name, postal address, email, phone number, date of birth, and preferred contact details.
Property interests, ownership goals, enquiry details, appointments, and transaction context.
Registrations, attendance, ticket details, preferences, dietary or accessibility requirements.
Device, browser, IP address, website activity, communication preferences, and form responses.
We only seek sensitive information where it is reasonably necessary for our work and where you consent, or where collection is otherwise permitted by law. For example, an event accessibility or dietary request may reveal health-related information.
The collection journey
How we collect information
We usually collect personal information directly from you—when you make an enquiry, engage our services, attend an event, join Avenue Society, subscribe for updates, complete a form, or speak with our team.
We may also receive information from authorised representatives, related Avenue businesses, referral partners, property platforms, publicly available sources, event partners, service providers, or another person where you have consented or would reasonably expect this.
Where practical, you may interact with us anonymously or using a pseudonym. This may not be possible where identification is required to provide a property service, complete a transaction, issue an event ticket, meet legal obligations, or respond effectively to your request.
Putting information to work
How we use information
We may collect, hold, use, and disclose personal information to:
- respond to enquiries and deliver property-related services;
- manage Avenue Society membership, events, ticketing, and member experiences;
- personalise communications and maintain our relationship with you;
- introduce relevant specialists, partners, opportunities, or services where appropriate;
- operate, secure, analyse, and improve our websites, services, and community experiences;
- process payments, maintain business records, and administer agreements;
- send updates or marketing where permitted, with a simple way to opt out; and
- meet legal, regulatory, insurance, safety, and dispute-resolution requirements.
If we want to use information for a materially different purpose, we will seek consent where required or ensure another lawful basis applies.
Trusted connections
When we share information
We do not sell personal information. We may disclose information where reasonably necessary to related Avenue businesses and carefully selected recipients, including:
- technology, hosting, analytics, and communications providers;
- event venues, ticketing providers, caterers, and event partners;
- professional advisers, insurers, auditors, and payment providers;
- property, finance, legal, design, and lifestyle specialists involved at your request;
- regulators, courts, law-enforcement bodies, or others where required or authorised by law; and
- a party involved in an actual or proposed business restructure or transfer, subject to safeguards.
We ask service providers to handle information only for agreed purposes and to apply appropriate privacy and security protections.
Your digital visit
Digital data & cookies
Our digital services may use cookies, pixels, local storage, and similar technologies to remember settings, maintain functionality, understand performance, protect against misuse, and improve your experience.
You can manage cookies through your browser settings. Blocking some technologies may affect how parts of the site operate. Where required, we will provide additional choices through a cookie or consent notice.
Care over time
Security, quality & retention
We use reasonable technical and organisational measures designed to protect information against misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, secure systems, staff practices, service-provider reviews, backups, and monitoring.
No digital environment is completely risk-free. If we identify an eligible data breach, we will investigate, take appropriate steps to contain and remediate it, and notify affected individuals and regulators where required.
We keep personal information only for as long as reasonably needed for the relevant purpose and our legal, accounting, insurance, and recordkeeping requirements. When it is no longer required, we take reasonable steps to destroy it securely or de-identify it.
You stay in control
Your choices & privacy rights
You may contact us to request access to personal information we hold about you, ask us to correct inaccurate or incomplete information, update communication preferences, or make a privacy complaint.
Use the unsubscribe option in a marketing email or ask our team to update your preferences.
Tell us what you need and provide enough detail for us to locate and verify the information.
We will review privacy complaints fairly and aim to respond within a reasonable period.
We may need to verify your identity before actioning a request. In limited circumstances, the law may allow or require us to refuse access or correction; if so, we will generally explain why and outline available complaint options.
Across borders
Overseas disclosure
Some service providers may store or process information outside Australia. The locations can vary as providers and their infrastructure change. Where Australian privacy law applies to an overseas disclosure, we take reasonable steps required in the circumstances to address the protection of that information.
Contact us if you would like current information about the likely countries relevant to your interaction with Avenue.
Keep the conversation open
Updates, questions & complaints
We may update this policy when our practices, services, providers, or legal obligations change. The latest version will appear on this page with a revised “last updated” date.
For access or correction requests, privacy questions, or complaints, contact Avenue Property through the contact details published on our official website. Please mark your request for the attention of the Privacy Officer and include enough information for us to understand and respond.
Use the official Avenue Property contact channel and include “Privacy” in your subject line.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for information about further options.